These Terms of Service ("Terms") govern your use of the ClearQuote Data Recovery website and the data recovery services we provide. By using our website or submitting a device to us, you agree to these Terms.
Our services
ClearQuote provides evaluation and data recovery services for consumer storage devices. We offer a flat, transparent price for single consumer devices, quoted before you ship, and you pay only if we successfully recover your data ("no data, no charge"). Enterprise, server, RAID, and multi-drive systems are quoted separately and are not covered by the flat rate.
Quotes and pricing
The flat rate for a single consumer device is $1,200 unless we tell you otherwise in writing before you ship. Certain situations — for example severe physical damage, prior recovery attempts, encrypted volumes, or non-standard media — may fall outside the flat rate; if so, we will provide a separate quote for your approval before proceeding.
Payment
You are charged only upon a successful recovery, as defined at the time of your quote. If we are unable to recover your data, you owe nothing for the recovery attempt. You remain responsible for any optional add-ons you expressly authorize (for example expedited return shipping).
Shipping and risk of loss
We provide a prepaid shipping label for eligible requests. You are responsible for properly packaging your device to prevent transit damage. While devices are in our custody we handle them with care and a secure chain of custody, but shipping carriers are outside our control.
Your responsibilities
- You represent that you are the owner of the device and data, or are authorized to submit it for recovery;
- You are responsible for maintaining your own backups where possible;
- You will provide accurate information about the device and the failure.
No guarantee of recovery
Data recovery is inherently uncertain. Some media is physically or logically damaged beyond recovery. We use commercially reasonable, professional efforts, but we cannot and do not guarantee that any particular data can be recovered.
Warranty disclaimer
Except as expressly stated, our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
Limitation of liability
To the maximum extent permitted by law, ClearQuote will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising out of or related to our services. Our total liability for any claim relating to the services will not exceed the amount you paid us for the specific recovery giving rise to the claim.
Data handling and confidentiality
We treat your data as confidential and handle it in accordance with our Privacy Policy. You are responsible for ensuring that submitting your device and its data to us for recovery is lawful.
Intellectual property
The ClearQuote name, logo, website, and content are owned by ClearQuote and protected by applicable laws. You may not copy or use them without our permission.
Governing law
These Terms are governed by the laws of the state in which ClearQuote is established, without regard to conflict-of-laws principles. Any disputes will be resolved in the courts located there, unless otherwise required by applicable law.
Changes to these Terms
We may update these Terms from time to time. Changes take effect when posted on this page, and we will update the "Last updated" date above.
Contact us
Questions about these Terms? Email us at support@clearquotedatarecovery.com.