ClearQuote Data Recovery ("ClearQuote," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have when you use our website or submit a device for data recovery.
Information we collect
Information you provide. When you request a recovery, contact us, or ship us a device, we may collect your name, email address, phone number, shipping address, details about your device and the problem you are experiencing, and payment information needed to complete a successful recovery.
Information from your device. To evaluate and recover data, our engineers necessarily work with the contents of the storage media you send us. We access this data only to the extent required to diagnose the fault, perform the recovery, and verify the results.
Information collected automatically. Like most websites, we may collect standard technical information such as your IP address, browser type, pages viewed, and referring pages through cookies and similar technologies.
How we use your information
- To provide, evaluate, and complete data recovery services;
- To communicate with you about your request, quote, shipping label, and results;
- To process payment for a successful recovery;
- To operate, secure, and improve our website and services;
- To comply with legal obligations and enforce our agreements.
How we handle recovered data
We treat the data on your device as strictly confidential. We maintain a secure chain of custody, restrict access to authorized engineers, and do not use, disclose, or retain your recovered data except to perform and deliver the recovery. After your recovery is delivered and confirmed, we retain or securely destroy source media and recovered copies in accordance with our data-handling procedures and any instructions you provide.
How we share information
We do not sell your personal information. We may share information with trusted service providers who help us operate — for example shipping carriers, payment processors, and IT vendors — under obligations of confidentiality, and only as needed to provide the service. We may disclose information when required by law or to protect our rights, safety, or property.
Cookies and analytics
We may use cookies and analytics tools to understand how visitors use our site so we can improve it. You can control cookies through your browser settings. If we add an analytics provider, we will update this policy to reflect it.
Data retention
We keep personal information only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We use administrative, technical, and physical safeguards designed to protect your information, including secure facilities and restricted access. No method of transmission or storage is completely secure, but we work to protect your data using industry-standard practices.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. California residents may have additional rights under the CCPA/CPRA, including the right to know and delete personal information and the right not to be discriminated against for exercising those rights. To make a request, contact us using the details below.
Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page.
Contact us
Questions about this Privacy Policy or your information? Email us at privacy@clearquotedatarecovery.com.